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Rooms and Guests2 Guests, 1 Room
Key details

About Resort

Calle Zazil Ha No. 118 Playa Norte, Isla Mujeres, Mexico, 77400

Na Balam Hotel, a 4-star Isla Mujeres hotel rated 8.2/10 on Booking.com, features an outdoor pool and a beach club at Playa Norte. This beachside boutique hotel is a short walk from downtown and surrounded by lush gardens.

Rooms & Amenities

Rooms at Na Balam Hotel offer spacious accommodations with a tall ceiling design and various configurations, including suites with king-size beds and double beds. Each suite is equipped with air conditioning, a flat-screen TV, and a private bathroom with a walk-in shower.

Dining & Nearby Options

Dining options include Zazil Ha restaurant, which serves Mayan and vegetarian cuisine, while the property also features a beach area and a poolside bar. Guests can enjoy refreshing drinks and specialties made with local ingredients.

Leisure & Location

The hotel boasts an outdoor pool shaded by palm trees with hammocks available for guests. Nearby, Playa Norte is noted for its crystal clear waters and stunning scenery, providing opportunities for relaxation and leisure activities.

Services & Local Area

Na Balam Hotel offers specialized spaces for events, accommodating both executive and social gatherings. Nearby transport options include walking distance to Isla Mujeres airport and bus routes Rutas 3 & 4.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Standard Poolside Two Double Beds
Max:
2 persons
56 m² 
Bed options:
2 Double beds
Shower
Balcony
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Poolside Suite
Max:
2 persons
68 m² 
Bed options:
1 King-size bed
Shower
Air conditioning
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Two-Bedroom Suite
Max:
2 persons
104 m² 
Bed options:
1 King-size bed
Shower
Air conditioning
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Price and Room Availability Calendar

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Getting around

Explore a range of transportation options for your spa getaway

City Centre
Isla Mujeres 3.2 km
Airports
Isla Mujeres (ISJ) 2.3 km
Cancun (CUN) 35.2 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Free Wi-Fi
  • Parking
  • Safe deposit box
  • No pets allowed
  • 24-hour security
  • Smoke detectors
  • Fire extinguishers
  • Key access

Sports & Fitness

  • Diving
  • Snorkelling
  • Fishing

Guest Parking

  • Cookware/ Kitchen utensils

Services

  • Paid airport shuttle
  • Housekeeping
  • Tours/Ticket assistance
  • Welcome drink

Dining

  • Restaurant
  • Bar/ Lounge area

Spa & Leisure

  • Outdoor swimming pool
  • Beach umbrellas
  • Sun loungers
  • Garden area

Room features

  • Air conditioning
  • Sitting area
  • Garden furniture
  • Dining table

Bathroom

  • Free toiletries

Self-catering

  • Cookware/ Kitchen utensils

Media

  • Flat-screen TV
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Location

Calle Zazil Ha No. 118 Playa Norte, Isla Mujeres, Mexico, 77400
Map view
Calle Zazil Ha No. 118 Playa Norte, Isla Mujeres, Mexico, 77400
Nearby
Beach
Playa Norte
230 m
Zazil-ha
Green Demon Beach Club
20 m
Isla Mujeres
Hermosa Caleta
130 m
Tripper
580 m
Restaurants
Oceanus Beach Club by Na Balam
10 m
Zazil Ha 118
Guru Beach Club & Restaurant by Lotus
20 m
Av. Zazil-Ha #118 SM1 - Isla Mujeres Playa Norte next to hotel Na Balam - al lado del hotel Na Balam
Buho's
220 m
Avenida Carlos Lazo 1 Centro - Supmza. 001
North Garden
210 m
Carlos Lazo 14
Snapper's
240 m
Avenida Carlos Lazo No 11
Tarzan
590 m
Playa Norte
Lola Valentina
510 m
Avenida Miguel Hidalgo
Rooster Isla Mujeres
510 m
Mz 16 Av. Hidalgo y Guerrero Local 25
Sabor
370 m
Ave Adolfo Lopez Mateo Hotel Privilege Aluxes
Qubano
560 m
Avenida Hildago Centro - Supmza. 001

Reviews and Ratings

Feedback from previous guests about their experience.
Guest reviews
5.0/10
based on 5 reviews
3.5/5 based on 1024 reviews
8.2
8.2/10 based on 400 reviews
#20 of 55 hotels in Isla Mujeres based on Tripadvisor
John
United States, March  2025
7.6/10

I had a delightful experience at Na Balam, located just a few steps from the stunning Playa Norte. The rooms are spacious and well-maintained, providing a comfortable stay. The staff were generally nice and accommodating, though service could be slow at times. The breakfast setup was rather awkward since it required walking to another hotel, which was a bit inconvenient. Overall, it's a lovely spot but could improve in some areas to justify higher prices.

Rooms
9.0
The rooms were spacious, beautifully maintained, and directly faced the beach, making for a fantastic view.
Service
7.0
While the staff were friendly, the service at times felt a bit slower than expected.
Location
10.0
The location is fantastic, right on Playa Norte and just a short walk from the main street with shops and dining options.
Dining
5.0
The breakfast was served across the street, and the selection felt limited and a bit awkward to manage.
Facilities
7.0
The pool area was nice, providing a shaded spot to relax, though the hot tub could have been maintained better.
Mike
United States, December  2024
7.4/10

My stay at this hotel was a mix of highs and lows. The staff were genuinely incredible-so dedicated and friendly! However, the property itself is in desperate need of maintenance and doesn't live up to the online description. The location is great, but the hotel experience fell short on many levels.

Rooms
7.0
The rooms were clean and spacious, but could benefit from some modern updates.
Service
10.0
The service was outstanding. The staff were amazing, friendly, and always willing to help.
Location
9.0
The hotel is located close to beautiful Playa Norte, making it a great spot to enjoy the beach.
Dining
5.0
The dining experience left something to be desired; the breakfast options were rather limited and not up to par.
Facilities
6.0
The pool area looked beautiful with lush greenery, but overall the facilities seemed outdated.
Andrew
United States, December  2024
6.4/10

I had high hopes for my stay at Na Balam, especially with its prime location near Playa Norte and cozy atmosphere. However, the overall experience left much to be desired. While the grounds were peaceful and the beach access was fantastic, the rooms felt outdated and not quite worth the price. Additionally, the dining options were rather limited and awkward. The staff showed friendliness, but improvements in service and amenities are needed for the price point.

Rooms
6.0
The rooms were spacious but quite basic, with issues like a funny smell and lack of necessary amenities. The decor was minimal and could definitely use an update.
Service
6.0
The staff members were generally nice, but they sometimes took liberties with tips and weren't always attentive. I often had to remind them about requests.
Location
9.0
The location is undeniable; it's just a short walk to the beautiful Playa Norte, which is a major plus for beach lovers.
Dining
5.0
The dining experience was quite unsatisfactory; breakfast was limited to basic selections and not included in the price. It felt awkward to cross the street for breakfast.
Facilities
6.0
While the pool area was shaded and nice, the overall facilities felt dated. The lounge chairs were not kept clean, which detracted from the experience.
Prime beach access
Outdated rooms
Rose
United States, October  2024
8.0/10

I had an excellent experience at this hotel, particularly for a family vacation. The room was spacious and comfortable with a beautiful beach view. The beach setup was perfect for our little one and the overall atmosphere was serene and relaxed. However, a few aspects like minor noise and some service inefficiencies left room for improvement.

Rooms
9.0
The rooms were newly renovated, spacious, and very comfortable with beautiful views of the beach. We stayed in a deluxe beach bungalow which felt almost like a suite.
Service
7.0
While the staff was friendly and helpful, some aspects of service could improve, especially regarding promptness in providing extra towels.
Location
10.0
The location is fantastic, right on Playa Norte with easy access to the town and numerous dining options nearby.
Dining
6.0
Breakfast was only continental with limited items included; we had to walk across the street for breakfast which was a bit awkward.
Facilities
8.0
The pool area was nice and well-maintained, with easy access to both the beach and a yoga studio.
George
United States, September  2024
6.4/10

The hotel is located right by the beautiful Playa Norte, giving easy access to beach activities and nice views during breakfast. The rooms are decent in size but had maintenance issues, and the noise from nearby boats can be distracting. While the staff at the hotel is welcoming, the dining options could be more exciting. Overall, it provides a good base for exploring the island, but it could use some updates to really impress.

Rooms
5.0
The rooms were a good size but had holes in the roof, which led to issues with rain and mosquitoes. The beds were a bit small for four people.
Service
7.0
The staff was friendly and helpful, especially at the hotel, but the restaurant staff could be a bit snide.
Location
9.0
The location is fantastic, right on the best beach in Isla Mujeres, which is lively but can get crowded with party boats.
Dining
5.0
The breakfast wasn't included and was quite basic with only a few options, which was a letdown considering the location.
Facilities
6.0
The pool area had potential, but regulations on toys made it less fun for families, and the hotel could benefit from more amenities.
Nice beach view
Maintenance issues
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22Oct2025Select date
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Rooms and Guests2 Guests, 1 Room